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Lenny's Podcast

How to find your first real customers

with Rob Snyder, 1 h 26 min

More info
Guest
Rob Snyder
Published
Oct 25, 2026
Length
1 h 26 min
Views when added
69,834
Channel subscribers
651,000

Chapters from YouTube

  • Rob Snyder helps founders find their first customers. Lenny says he's helped about 50 startups pass $1M a year.
  • He built his own startup the usual way and couldn't sell for two years.
  • His idea is that people buy only when they're stuck on something urgent.
  • He calls this pull, because they pull the product out of your hands.
  • So the work is finding those people, usually before you've built much.

What they say

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People buy when they're stuck on something urgent.
If nobody is stuck, a better product won't sell.
You find those people by working next to them, before you build.
A short, curious message gets you the first conversation.
On the call, you see what they're stuck on and if they try to buy.
If they want it, you sell it right away, even with almost nothing built.
The first guess about who's stuck is usually wrong, so you try again.
After the sale, you get them to the moment they can't live without it.

If you only watch 14 min

Best if you're selling something new, especially software to companies.

Books, people and tools they mention

Books

People

Tools and companies

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Watch the whole video on YouTube (opens youtube.com)